FAQ

On what Android Smartphones Does PaperScan Run?


PaperScan 2.0 is optimized for current Android phones and tablets. The following devices have been tested in detail:

  • Acer Iconia a1-724, Liquid E3 e380
  • AG Chrome Selfie
  • Alcatel One Touch 6030D,, One Touch 997d
  • Alps Spx-24.hd
  • Asus Nexus 7, PadFone X, Zenfone 2
  • BMobile ax660
  • BQ Aquaris M5
  • Dell Venue 7
  • Enspert Cink Peax 2
  • Google Nexus 4, Nexus 5, Nexus 7
  • Hewlett Packard Slate 10 hd
  • HTC One, One Mini, One Max
  • Huawei Ascend g5, Ascend g6, Ascend g7, Ascend Mate 7 mt7-I09, Ascend y530-u00, Ascend y550-I01, Honor 6 h60-I04, P7 mini, P8 gra-I09
  • Kyocera Brigadier e6782
  • Lenovo a6000, a7000-a, ideatab s6000-h, K3note k50a40, K3note k50-t5, lifetab_s831x
  • Lge d410, d802, d855, e975, h340n, h440n, h815, h818, Is980, Is990, v496, nexus 4, nexus 5, vs980 4g, vs985 4g
  • Micromax Canvas Nitro a311
  • Motorola Moto G xt1032, Moto G xt1254, Moto G xt1256, Moto G, Moto E2, Moto G3, Moto G xt1030, Moto G xt1033, Moto G xt1039, Moto G xt1063, Moto G xt1068, Moto G xt1069, Moto G xt1080, Moto G xt1092, Nexus 6
  • Odys leos Quad Pro, leos Quad W, XelioPT2Pro
  • Oneplus One a0001
  • Orange Roya
  • Samsung Galaxy Alpha, S4 SCH-I545, S4 GT-I9505, S4 SCH-I545, S4 Active GT I9295, S4 mini, S5 SM-G900F, Galaxy S (i9000), Tab 4 SM-T530NU, Grand Duos gt-i9082, S4 mini gt-i9190, S4 mini gt-i9192, S4 mini gt-i9192i, S4 mini gt-i9195i, Galaxy Mega gt-i9205, S3 gt-i9300i, S4 gt-i9500i, S4 gt-i9506i, S4 gt-i9515i, S Duos gt-s7562, S4 mini sch-i435, S4 mini sch-i545, Galaxy A3 sm-a300fu, Galaxy A3 sm-a300h, Galaxy A5 sm-a500f, Galaxy A5 sm-a500fu, Galaxy A5 sm-a700fd, Galaxy K Zoom sm-c115, Galaxy E5 sm-e500h, Galaxy E7 sm-e700h, Galaxy S sm-g313hu, Ace 4 sm-g357fz, Galaxy Core Prime sm-g360v, Galaxy Core Prime sm-g361f, Grand Prime sm-g530h, Grand 2 sm-g7102, S5 mini sm-g800h, Galaxy Alpha sm-g850f, S5 sm-g900fd, S5 sm-g900h, S5 sm-g900i, S5 sm-g900m, S5 sm-g900p, S5 sm-g900t, S5 sm-g900v, S5 sm-g901f, S6 sm-g920f, S6 sm-g920i, S6 sm-g920p, S6 sm-g920v, S6 sm-g925f, S6 sm-g925i, S6 sm-g925p, S6 sm-g928t, Galaxy Note 3 sm-n7505, Galaxy Note 3 sm-n900, Galaxy Note 3 sm-n9005, Galaxy Note 3 sm-n900v, Galaxy Note 3 sm-n900w8, Galaxy Note 4 sm-n910c, Galaxy Note 4 sm-n910f, Galaxy Note 4 sm-n910h, Galaxy Note 4 sm-n910s, Galaxy Note 4 sm-n910t, Galaxy Note 4 sm-n910v, Galaxy Note 4 sm-n920c, Galaxy Note sm-p600, Galaxy Note sm-p601, Galaxy Note sm-p605, Galaxy Note Pro sm-p900, Galaxy Tab Pro sm-t320, Galaxy Tab Pro sm-t520, Galaxy Tab Pro sm-t525, Galaxy Tab S sm-t700, Galaxy Tab S sm-t800, Galaxy Tab S sm-t805, S4 sph-l720, S4 sph-l720t, S4 sph-i337, S6 sm-g890a, S6 sm-g900a, S6 sm-g900az, S6 sm-g920a, S6 sm-g910a
  • Sony Xperia Z tablet SGP311, Xperia Z3 Compact D5803, Xperia SP c5303, Xperia Z c6602, Xperia Z c6603, Xperia Z1 c6903, Xperia E3 d2203, Xperia E3 d2212, Xperia M2 d2303, Xperia T3 d5103, Xperia T2 d5303, Xperia Z1 d5303, Xperia Z2 d6502, Xperia Z2 d6503, Xperia Z3 Compact d6603, Xperia M4 e2363, Xperia C4 e5333, Xperia Tablet Z2 sgp511, Xperia Tablet Z2 sgp611
  • Xiaomi mi 2s, mi 4i, mi 4w

If your model has not been checked for PaperScan yet the app throws a message before the first start. Nevertheless you can use the app and scan documents.

What iPhone Versions are Supported?


PaperScan 2.0 starts automatically and delivers really sharp scans thanks to complex image recognition algorithms that well-equipped devices require. The iPhone 5 or newer are supported. In iPhone simulation mode, PaperScan runs on an iPad 3 or newer and iPad mini.

What Does the New-Flag Mean on a Scan?


The New marking means that the document has not yet been uploaded.

Why is the capture not triggered automatically?


Lay the document on a high-contrast background withdocument and try to flatten it. Then the scan will triggered automatically in most cases. The recognition algorithms of PaperScan are looking for edges of your document. The algorithms rely very strongly on contrast, so a white sheet of paper on a dark table is ideal. Another key factor is the quality of your original. You should be able to recognize a set of four edges where two are relatively parallel to each other. If you can`t, the algorithms have a hard time recognizing the edges. PaperScan is optimized for iPhone 5. If you install it on an anterior model, you may have to capture scans manually and deskew the images by hand.

Why is my scan out of focus?


The focus of the scan depends on where your camera focused. There may be situations where the edge detection algorithms are quicker than the auto-focus of the camera. Just make sure your document is steady, and repeat your scan.

For the iPhone: What Document Name is Given When I Staple?


On the iPhone in the thumbnail view you can sort pages and then staple them together to create a new document. The name of the new document is taken from the page marked "1" during sorting.

What Can I Do to Prevent Memory Warnings?


Due to complex algorithms, the app requires a lot of memory. For best results, close other apps and restart PaperScan.

It is possible to send the scans to my office?


You can load documents in a batch action up to DocuWare, into your Dropbox or Google Drive. Or you can email individual documents via the iPhone email client, or send them to your printer via AirPrint.

What Happens When You Click on the Clip?


The individual pages are combined into one PDF.

Is it possible to scan with available light?


Yes, you can. But your best results will come from using the built-in flashlight. You can switch it on right in the app. With iOS PaperScan triggers the flash automatically.

Can I throw away a receipt after scanning?


If the hard-copy original is still needed for tax etc.depends of the policies of your country and your business. To be sure, ask your accounting clerk or tax consultant.

Where can I get help?


Check the app`s built-in help system. An interactive tutorial will guide you through the main functionality of the app. Just open the menu on the top left and tap on “Help”. If you do not find your answers there (or in the questions above), write an email to paperscan@docuware.com.